Management and leadership changes, in addition to synchronising operations between all its airlines, are showing visible results for Air India. Data from the Directorate General of Civil Aviation (DGCA) show that there has been a marked improvement in key operational parameters of Air India after the Tata group took complete control of the national airline in January. One of the most dramatic improvements has been noticed in Air India’s passenger load factor (PLF) – a crucial metric of capacity utilisation of an airline’s fleet that shows how many seats it has been able to fill on every flight.
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