The Mistake is not on exchange or company part. The shares sold on ex date, one should deliver on pay in day only. In your case since shares were delivered before record date/book closer ,the same were lying in brokers pool account & from there it goes to exchange on pay in day. Hence check with your broker as he must have received dividend ,which they pass on to clients by JV. Even he must have received buy back form by email, & i am not sure whether from his pool account one can transfer shares for buy back.
In future be alert while selling anything on Ex basis , & make it a point to deliver the script on pay in day only. For this you need to have sufficient margin or some other shares as pledge with broker as SEBI requirement .
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