I would give them some leeway due to inventory pile up and a slump in current conditions. However, in my research, it appears that their customer service is abysmal. You can see the reviews in amazon, facebook and in google maps. Without fixing this, they wont be able to scale up sustainably.
If anyone is attending today’s earnings call, can you please ask why customer support is poor for last 3 years and what steps they are taking to address this?
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