I don’t mean any disrespect, but this argument is broad-brush rejection of fine work done by management and lacks nuance. Same argument can be made regarding every sector and every company.
Star has among the highest renewal ratios for any health insurer worldwide. 94% FY 2020, 96% each for 2021 and 2022. Achieving such renewals is not possible without strong customer focus specially in a business where lack of transparency is a norm and customers feel cheated as insurers use fine print to reject claims.
Further, if it was not very hard to get sales in retail segment, not sure why others can not do the same. STAR is gaining market share despite having competition from entities promoted by whales such as ICICI Lombard, HDFC Ergo, etc, just to name a few.
Also, the first post mentions that the attrition rate for the SAHI’s is lowest. Since the company is the biggest SAHI and has three times agents compared to the next competitor, it is logical that its attrition rate would define average attrition for SAHI segment which is on lower side.
STAR is doing good job in retaining both the customers and agents.
Disc- Interested, not invested yet. Like the business, not sure how to value it.
| Subscribe To Our Free Newsletter |
