Market’s perception is the price which on most occasions reflects the business over the course of time. What we experience may not necessarily be the same as what investors collectively think about the business. I have read customers leaving negative feedback for many large cap stocks, and it does not show any effect. Earnings and valuations are a different topic.
Amazon is a platform, so Amazon cannot afford to lose its customers, more so when it also sells its own brands in its own platform, even more so when it has direct competitors doing the same thing.
You may be living abroad, where customer awareness is more and companies do value customers’ experiences and feedback and bring in some changes due to various business related and regulatory reasons, but you know that India is a different country, in many aspects, customer reactions included.
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