Client can do it themselves even now. What a chatbot do can be done by an intern or by dime a dozen freelance programmer from sites like Fiverr as well. Companies don’t want just a working code but a code which is fool proof, robust and secure. There are banks which are still running on 90s mainframe software as they don’t want to interrupt tested software. It is still a long way for companies to rely on AI to churn new code. In fact they might need these service companies to try all these. Or better, the service companies themselves will make use of these systems to bring in efficiency and reduce bench strength making them more productive per employee.
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