Why compliance in debt collection will usher in dignity for borrowers and agents

Although the RBI guidelines seem promising, seamless debt recovery from borrowers is still a far-fetched reality for lenders. One of the major pain points of every lender is irregular payments and loan defaults by borrowers. Since interest is the primary income source for lenders, many commercial banks and regulated entities are facing losses and are becoming reluctant to offer loans in the future due to the piling up of non-performing assets (NPAs).