Absolutely safe and reliable. The whole process is very transparent and you will be assigned a dedicated representative from India Bonds till the whole transaction is settled. Their platform is very intuitive and informative. Also note that, you actually do not pay any amounts to them directly. The money is transferred to the beneficiary account for the bonds that you intend to buy (eg. Indian clearing corporation ltd or others). So it is very very safe. Hope this helps.
Discl: I have been using India Bonds for quite sometime.
Tip: Whatever bond that you intend to buy, always negotiate hard for a better deal. Compare the bond price with other bond platforms too before finalizing the deal (eg. The Fixed Income, Goldenpi, Bondsindia etc.)
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