Allied Digital Services Ltd

For Smart City Projects there are companies like competation with ADS
RailTel Corporation
NEC Corporation India (NEC India)
L&T

and in Cloud and business verticals companies like
Happiest Minds, Infosys, Happiest mind etc are in competition

But the solutions business of ADSL is operated mainly on turnkey basis where in ADSL designs the entire spectrum of IT infrastructure on which various
applications such as ERP are run. It can be also classified as system integration (SI) wherein ADSL sets up the entire IT
infrastructure in an organization on which applications such as ERP and others can be run.

After the completion of the project the client takes over the set-up. ADSL thereby gets an AMC (Annual Maintenance Contract) which is equivalent to 15% of
contract value in services, ADSL provides mostly SLA (Service Level Agreement) based IMS services
wherein ADSL sets some sort of target in terms of uptime (availability of the IT assets/applications) requirement and cost that will have to be incurred which is
generally 30-40% lesser than the current cost incurred by the company on its IT infrastructure.

The IMS service provided by ADSL is significantly competitive in comparison to some of the top-tier IT vendors who provides the same set of services on the
people-billing model. where ADSL works on onsite:remote mix model.

The optimal onsite:remote mix makes it possible for ADSL to keep the number of onsite engineers at the very minimal and much less in comparison
to the top-tier IT vendors with time ADSL has gained a level of comfort with the IT infrastructure, the number of
engineers stationed onsite is decreased even further.

This reduces the client’s overall cost for ADSL which in turn is passed to the client.

Any compromise on the quality of service provided by the ADSL management discovered quite early that 80% of the IT problems encountered
in an organization are software in nature and do not really require the attendance of an onsite engineer.

Thus expert remote support was enough to keep an organisation’s IT infrastructure up and running all the time.

ADSL also found that a majority of these software problems were quite common or recurring in nature. It therefore started developing “patches” for such
problems (Patches can be defined as a piece of software designed to solve common problems which are dispatched from remote to the client site as and when required (or in other
words, a patch is a quick-repair job). This further helped in reducing the problem solving time and also made it possible for
the remote consultants to devote time to other problems Over the years ADSL has built up a good knowledge base consisting of these patches.

Therefore, the company went one step further and developed an “auto-resolution engine” which had the capacity to identify a problem that has been solved before, find
the required patch to resolve it and dispose the same to the client’s base This has also been a huge success and the management has informed us that
currently around 78% of the tickets gets resolved through this automated managed service.