Kovai Medical Center and Hospital – Health and Wealth

The google rating is 3.3 from 1380 reviews, not insignificant, whereas Royal Care is 4.3 from ~600 reviews. This is a primary organic information source for a lot of new customers aside from word of mouth.

I was going through their Q1 FY’24 financials:

I think the AGM is on 25th Aug. If someone is planning on going and ask the below questions or knows the answers and can shed some light:

1. There has been a healthy growth in EBIT (30%), then why have they not paid off the debt (see interest expense). Are they planning on using the money for some expansion plans?
2. Employee costs have gone up 30% YoY basis. Aside from appraisals, what is the reason for it?
   Edit: Same case for KIMS and KMC, are 30% hikes standard in hospitals ?
3. Any specific plans to scale up the occupancy of the medical college and the hospital to 75%?
4. What is strategic view of the hospital to attract medical tourists, are they going for MTQUA certification or tying up with intermediaries?
5. Has there been any institutional interest in the hospital stock in past half-year?
6. Why is the customer rating so low if the hospital boasts of a stellar reputation, should they not address the issue?