I don’t know if the biscuits are packed by hand or by machine, but this is negligible. The complainant may feel happy regarding the compensation, or may even feel proud to have complained against a large company, but these type of things are like drops in an ocean, in the long run, no one remembers these. To give you some context, I have been a member of this forum for a few years now, and I don’t remember all the posts I have made, I do remember many, but not all.
And errors human or otherwise happen from time to time, and if they are not deliberate or done with ill intent, and if there is no serious damage, I don’t think anyone thinks twice about these kind of things. Gandhi made mistakes, even Buffett did.
While I do appreciate and support what has happened, as a citizen and consumer, I find this to be a quickly forgotten news about the company and its future.
Invested.
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