Recently have done a Balance Transfer of LAP Loan from Edelweiss to HDFC and the whole process was really frustrating, plus other banks are offering better rates like Kotak, but since there is a pre-payment penalty does not make sense to switch again, as a customer even to get a simple statement for it is really time consuming, as the LAP was sourced through RM and a way to get a statement digitally is very hard plus hard some pre payment charges levied by bank for no fault of mine, and took am=lost 1.5 yrs to escalate the issue and get those reversed, I was assured of 0 processing fees but in the end I had to pay 0.25%, the amount of docs reqd etc it is really painful for a simple Balance transfer but a friend of mine recently got a Home Loan from Kotak, his experience was a lot better.
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