Point 1
In customer facing business, I think customer orientation is most important. (Ref : Jeff Bezos)
Each high flying company will close down if they don’t focus on customer.
One way to check the customer reviews is through the google reviews.
Try checking it for the shortlisted candidate of hospitals.
Point 2
I think max is trying to do horizontal progress in healthcare which I feel is not too beneficial in Indian context.
Narayana is a disrupter and is actually trying to solve the customer problems while maintaining growth and profit.
From Zero to One
In business, horizontal progress happens when a startup takes a product that is already available and improves on it incrementally . Vertical progress is going from zero to one. Vertical progress is the creation of something unique, some technology that no one has ever thought of or developed before.
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