You misunderstood me, I’m not complaining and the penalty amount is pennies. I felt it was some sort of legal fraudulent practice. My experience with CC was pathetic, their customer service is not customer-friendly. On the other hand, I’m quite happy with the customer service of HDFC.
Legal fraudulent practices and pathetic (don’t give a damn attitude) customer service will impact the company’s performance in the longer run. As an investor, I would love to know this sort of info, not sure about others.
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