Would like to disagree here with an example. I think in such a B2B play, a tool that still requires some human input and oversight enables the service provider first. For example - if you take the recruitment space, an AI tool that says, screens CVs better than others is more likely to be adopted by the recruiter before the client. Simply because the client doesn’t have enough utilisation for the amount of money it would take to buy an account, while the recruiter will have enough work from multiple accounts to have a far higher utilisation of the tool.
Similarly, in this sector at least for the foreseeable future, the AI solutions would be enablers is my sense. For an end to end SaaS solution that say, the director of a film can use is probably at least a decade away but I realise you have more expertise on that front.
Eventually ofc product SaaS solutions do disrupt service cos but usually dont kill the latter.
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