“NPST Joins Hand with DCB Bank: Empowering Seamless Online Dispute Resolution.”
the Company is delighted to announce its partnership with DCB Bank by way of securing the contract for the “Development, Implementation, Customization, and Management of Software Solution for
Online Dispute Resolution Solution for various Digital Payment Channels of the Bank.”
The Company has successfully developed and launched the Online Dispute Resolution
mechanism for its Merchants in UPI ecosystem. As per the RBI master Direction to implement the Online dispute resolution for all the digital payments, ODR System is fast and fair in providing ultimate experience for their issuance /grievances.
This ODR solution will reduce the actual TAT and dependency on the batch file processing to
assist the user with the Realtime status of transaction request. It will facilitate expeditiously and
in fair manner for providing ultimate customer experience and trust in services of DCB Bank
without any manual interventions.
https://nsearchives.nseindia.com/corporate/NPST_22022024111925_NSEIntimationDCBBank.pdf
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