Checked with ir whi checked with cust service and reverted that the bank has some 15 million fastag and over 10m digital bnpl customers whose complaints are also added to total complaints and divided by number of branches for purpose of this calculations. Also compared to most othet banks whoae books are made of HL or autoloans, the bank has millions of consumer durable customers. Its for us all to agree or disagree, sharing what i picked.
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