I visited their Bengaluru centre recently. So basically, it’s their manufacturing centre and they have a small area allocated for a shop, they call it an experience centre, but it’s not located on the main road, it’s 100 meters from main road (not easily accessible). I took one laptop but after using it for a couple of days I didn’t like it so I returned it (Battery backup was not good and was little slow) as they have a 14 day full refund policy. I had mixed experiences.
What I liked:
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Infrastructure they built is impressive
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They have a wide range of products.
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They give you 1-year free warranty and can get additional 1 or 2 Years of extended warranty by paying some extra amount.
What I didn’t Like:
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Customer support is not that robust; mostly their phone comes busy or doesn’t reply on WhatsApp quickly. It’s already been 10 days retuning laptop, still I didn’t received my money back
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Their experience centre is not easily accessible, firstly it’s not on the main road and secondly you need to go through a security check then walk through their manufacturing centre to reach the display centre.
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They just have one store from where they sell their laptop offline.
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In store They said that they only sell on amazon and not on other platforms. I was not able to find any sellers such as Newjaisa when I searched for refurbished laptops.
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