Thank you. I concur with your views. Listening to their concalls somehow gave me a lot of confidence about the sincerity of the management (subjective opinion – I could be wrong).
Theoretically there should be a huge scope to service MSMEs, digitalise their business processes, implement ERPs, etc. What Mr Mian mentioned on the calls was that their ‘consultants’ do consulting and BPR work and not just implement products from the MS suite. Now what kind of value added consulting, BPR kind of work they are able to do would depend on the calibre of their personnel. I imagine it would be a challenge for a tiny company in this space to get high calibre consultants, so that would be a key constraint for them to go up the value chain. But yes, he kept emphasising that a larger share of US client mix would be the key driver for margin expansion.
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