If you don’t offer your best to customer, not go beyond your call of duty to be so good that he becomes your permanent customer, you may kiss your business good-bye.
Came to Gurgaon today to drop my daughter for her CAT exam. I had 2 hours with me, so I thought of relaxing with a coffee and continue writing my upcoming book. Dropped into the below CCD outlet that was around 5 minutes drive from the CAT center. As soon as I entered it, there was a fungus smell all over. I didn’t complain. I asked for a small cappuccino. 
The staff said that they can’t give a small cappuccino since they only have large size take away cups. But I didn’t want to take the large one. I said, I don’t want a take away, I will have it here. Pls give me a ceramic cup. The staff clarified that they can’t give a ceramic cup since there is no water and those are unwashed. I said leave it then. Give me an Americano if your cups are unwashed. The staff again clarified that even glasses are unwashed, so that’s also not possible. Making one last attempt, I asked, can you give me my small or medium cappuccino in your large cup. They refused mentioning that cups are counted. Frustrated, I asked, “What can you give me?” “We can give you only large coffee and that too only in take away.” Left with no choice, I had to take the large one by spending almost an extra Rs 100. This is
@CafeCoffeeDay
CCD is dying!
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