My personal experience is little different here. I am working in Europe and my company outsourced some Microsoft technology related development to one of the Major IT co. in India ( not infy ! ) . currently onsite offshore ratio is 20%-80%. Our management is almost convinced new Microsoft AI integration can reduce the offshore support by 50% after several pilot implementation. The main improvement is in Development/deployment cycle due to lesser residual defects due to AI(mostly human error).
Even 15-20% reduction is planned for this financial year!
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