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IndiaMART Q2 FY2025 Earnings Webinar

Here are some key takeaways from the IndiaMART Q2 FY2025 Earnings Webinar, focusing on areas of concern and potential growth drivers:

Challenges:

• Elevated Churn Rates: The company continues to experience higher than anticipated churn rates, primarily in the silver customer segment. While churn in the platinum and gold segments remains low, the silver segment constitutes a significant portion of the customer base. Management is actively exploring initiatives to address this challenge, including reducing buyer-seller competition and targeting more vintage and evolved customers. However, the impact of these initiatives is expected to take a couple of quarters to materialize.
• Slowing Collection Growth: Collection growth slowed to 5% YoY this quarter, the slowest rate since the company went public (excluding the COVID period). While management attributed this to execution challenges, they are working to reverse this trend and expect to return to double-digit growth. However, they also acknowledged that until the churn issue is structurally addressed, collection growth might be limited to 10%-15%.
• Impact of Reducing Suppliers per Buyer: The company is intentionally reducing the average number of suppliers per buyer from six to four to improve conversion rates. While this is expected to benefit suppliers in the long run, it could lead to a decline in the number of business inquiries delivered in the short term.

Potential Growth Drivers:

• Stable High-Value Customer Segment: The platinum and gold customer segment, which constitutes 50% of the customer base and 75% of revenue, continues to demonstrate low churn rates and stability. This segment remains a key driver of revenue and profitability for the company.
• Focus on Enhancing User Experience: Management is actively working on refining matchmaking algorithms and enhancing the overall user experience to improve engagement on the platform. This focus could potentially lead to better conversion rates and increased customer satisfaction.
• Strategic Investments and Synergies: The company has made strategic investments in several companies, including Busy Infotech, Livekeeping, Vyapar, Bizom, EasyEcom, and M1xchange. These investments are aimed at enhancing their service offerings and creating potential synergies with their core business. While these investments are still in their early stages, they hold the potential to contribute meaningfully to the company’s growth in the future.
• Expansion into the Export Market: The company launched its IndiaMART Verified Exporter program in 2020, marking their re-entry into the export market. While this segment currently contributes a relatively small portion of their revenue, it presents a potential growth opportunity.

Overall, IndiaMART is facing some near-term challenges, primarily related to churn and slowing collection growth. However, the company’s strong position in the B2B marketplace, coupled with their strategic initiatives and potential growth drivers, suggest that they are well-positioned to navigate these challenges and achieve long-term success. Investors should closely monitor the company’s progress in addressing churn and improving collection growth in the coming quarters.

Hope the above reply from the company will clear doubts on the orderboook

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