
We met Mr Praveen Kutty, MD&CEO of DCB Bank (DCB). Highlights: 1) Management is re-orienting DCB towards being customer-centric, as opposed to being product-centric earlier. Over the medium term, management believes this should ideally enable higher customer engagement, enrich depth of relationship, improve cross-selling, lower cost of acquisition and scale benefits and in whole, position the bank better vs. competition.
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